58
זכר
גרוש
****
מלאה
מידי
תואר ראשון
עברית
אנגלית
רכב פרטי – רישיון ב'
רכב פרטי
EDUCATION
Temple University, B.A. General and Strategic Management, Philadelphia, Pennsylvania- June 1992
שירות צבאי
שירות שלב ב'Corporal, Israel Defense Force- Engineering Corps
ניסיון תעסוקתי
Mortgage Success Source Holmdel, New Jersey
Technical Writer (Consultant) January 2012-May 2013
● Provide recommendations for manual layout
● Write User Manual based on outline
● Identify screen shots to support instructions in the User Manual being provided using the guidelines set by company
● Establish version control procedures
● Review User Manual once it has been laid out to ensure it meets with established objectives
Neighbors Helping Neighbors Eatontown, New Jersey
Volunteer Facilitator April 2012- October 2012
● Assisted in running meeting helping like-minded individuals reaching gainful employment through seminars and tips
Vonage Communications Holmdel, New Jersey
Technical Writer (Consultant) Dec 2011- March 2012
■ Documented process, procedure and related activities for the Network Operation Center
■ Gathered information requirements and data from various departments
■ Created, organized, wrote and edited data into documents and policy/procedure manuals
■ Posted and edited technical documents on online Wiki and SharePoint sites
■ Assisted in writing and maintaining internal technical procedural documents
■ Documented development projects and provides content for internal and external knowledge base
Integrated Translation Services Union, New Jersey
Human Resources Coordinator (Part-time position) Feb 2011- Sept 2011
New Jersey Transit Newark, New Jersey
RFP Writer (Temporary) July 2011
■ Responsible for creating new proposal bid documentation for New Jersey Transit Paratransit Division
EmblemHealth New York, New York
Technical Writer/Project Coordinator(Consultant) May 2010-Dec 2010
■ Edited and Updated Risk Assessment and Disaster Recovery documentations for Security Department
■ Tracked transitional changes within the development stages of the Early Retirement Reinsurance Program
(ERRP)- $5 Billion Government Medicare Program
■ Updated and developed new documentation for IT Division regarding Network infrastructure updates
■ Used Microsoft Project to schedule/track/update all operations of ERRP program for IT Manager and Project Manager
■ Moved and updated all working material using Microsoft Sharepoint
■ Restructured Retiree Drug Subsidy Systems (RDS) and Operation Manual
■ Oversaw transition of RDS networking system
■ Updated partner organizations with status reports from Networking/UNIX/Intel and Storage groups
■ Created and updated layouts of computer cages in New York and Sterling Virginia
■ Tracked and updated all purchase orders and estimates for ERRP Program and server inventory
■ Contributed to weekly update meetings with the IT Division
VoiceVerified, Inc. New Hope, Pennsylvania
Project Manager (Full Time) April 2007-Dec 2007
■ Developed, edited, and proofread documents related to voice biometrics concerning security and anti-fraud detection for financial institutions, government agencies, and private industries
■ Worked directly with the VP of Marketing to track the status of deliverable material using Microsoft Project
■ Documented critical path activities in projects approved by management team
■ Coordinated input from various team members and departments and reconcile differences for each round of approvals on creative pieces
■ Secured approvals for each step in the creative process
■ Led in the creation of a marketing budget
■ Responsible for accuracy in documents
■ Coordinated projects that involve work outsourced to vendors that are part of the creative process
■ Coordinated marketing related activities of various outsourced vendors providing creative, public relations and web based work for VoiceVerified
■ Coordinated and oversaw tradeshow and tradeshow material for VoiceVerified
■ Worked with distributors on printing costs of corporate documentation, availability of printing material and completion timeframe
Independent Consultant Pennsylvania/New Jersey
Technical Writer Sept 2001- 2007
■ Clients from pharmaceutical and finance industries include: Johnson & Johnson, IntraCorp (Cigna), Penn Mutual, Bower Web Solutions
■ RFP Writing Experience
■ Edited and updated manuals and other various publications for companies (hard and soft copy)
■ Knowledge in Software Development Life Cycle (SDLC) and Document Development Life Cycle (DDLC)
■ Created Quick Reference Guides (QRG) for Global Human Resources initiative
■ Determined steps using Global Process Flow Maps
■ Conducted interviews with Subject Matter Experts (SMEs) to determine conflicts and resolutions
■ Used support from business requirement documents to develop QRG
■ Created and edited copy for Standard Operating Procedures (SOPs), corporate websites and press releases
■ Documented critical path activities for new internal software used in the Finance Division
■ Documented and wrote new procedure documents for Financial Division
■ Mapped and planned new Hardware and Software for Financial Division
■ Tested and approved new internal company software
■ Trained staff on new internal software
Way2call Communications Netanya, Israel Technical Writer (Full Time) Sept 1999-Sept 2001
■ Documented and edited company User Manuals, QRGs and Software Development Kits
■ Created and implemented training material for all new employees
■ Designed report forms for the Quality Assurance Department
■ Created Flash presentations for training material outside of the company to be presented to vendors and for trade shows
■ Edited material for company website and all company press releases
■ Assisted the Sales and Marketing Departments with the creation of application names, company logos, box design, brochures and company prospectus
Write Direction, Hertziliya, Israel, Nov 1999-June 2000
Oranim Teachers Seminar, Kiryat Tivon, Israel, May 1996-June 1997
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