42
זכר
גרוש
****
מלאה
מיידית
תואר ראשון
עברית
אנגלית
רכב פרטי – רישיון ב'
רכב פרטי
B.Sc computer science, The College of Management, Rishon LeZion. Avg. grade 86.
Specialization in mobile operating systems – development in iOS environment for iPhone using Objective C language.
2009 – 2010 Webmaster course, website management, John Bryce College, Tel Aviv.
השכלה
2024
DecvSecOps engineering course at Bar-Ilan University
שירות צבאי
2002 - 2005
שריונר בחטיבה 7
ניסיון תעסוקתי
2018 - 2020
* Customer success engineer - CGS
Providing B2B and B2C support for hardware problems on laptops and
desktops for DELL customers, such as Hard drive issue, screen or monitor that doesn't respond, Laptop's swollen batteries, No boot issue, No post issue, Motherboard issues, Docking stations issues and more.
* Handling troubleshooting, remote investigations and follow-up on cases in Salesforce until the successful solving of problems
2017- 2018 Front-End Developer – Epica technologies
• Establishment and development the of company system, by using technologies and languages of both client and server side web development
• Experience in development using the following technologies:
Java Script, HTML, CSS3, bootstrap, Python.
Development environment: sublime
• Design and characterization of the various system products in terms of UI and UX as well as working with the product team.
2015-2017 Support engineer – NSO Group
• Support and handling malfunctions for the company’s customers abroad 24/7.
• Providing support and solutions to company clients worldwide, by phone and by email. Working regularly in English.
• Working with various servers – puTTy, Cisco VPN, analyzing log files, scripts, and so forth in Windows environment.
2014-2015 Support engineer – SanDisk
• Support and handling malfunctions the company’s employees 24/7.
• Providing support and solutions to company clients worldwide, by phone and by email. Working regularly in English.
* B.Sc degree in computer science, seeking a full-time position in the field of
support engineer/ customer success engineer.
I have strong analytical skills, autodidact, and love to deep dive to investigate technological challenges
while easily adapting to new changes.
* Highly committed, task-focused as well as customer-oriented, and a great team player.
* Have experience with Salesforce ticketing system, PC's HW, and software issues
Highly motivated to work, study and succeed. I am a fast learner, understand new subjects quickly, creative, and have analytical abilities. I also have very good personal skills and an ability to connect with people and therefore can work both on my own and as part of a team. I find it important to be a part of a workplace where I can contribute and use my abilities as well as develop both personally and professionally.
