38
זכר
רווק
****
מלאה, חלקית
מיידית
תיכונית
עברית
אנגלית
רכב פרטי – רישיון ב'
רכב פרטי
שירות צבאי
2006 - 2008
Military Service 2006-2008
General worker at Chief Education Officer HQ – various clerical ro
ניסיון תעסוקתי
2021 - 2024
מנהל צוות ניהול ידע בטלדור2015 - 2019
סופרוויזר במוקד הזמנות של הרץ2011 - 2015
נציג טלפוני במוקד ההזמנות של הרץ2010 - 2011
נציג טלמרקטינג של חברת ICX2008 - 2009
נציג טלפוני במוקד הגלישה והתוכן של פלאפון2025Bulthaup (Luxury Kitchens and Shower Rooms) 2025
Logistics & Service Coordinator
Operational Management: Managed the end-to-end supply chain, controlled product/part availability, and
issued delivery documents.
Customer Solutions & Scheduling: Provided high-level customer service, found solutions for intricate
malfunctions, and scheduled and dispatched specialized field technicians for service.
Management Discipline & Reporting: Applied priority setting under pressure, documented customer
information, and reported system malfunctions.
2021-2024Taldor Computer Systems - MOE Outsource 2021-2024
Knowledge Management Team Leader
Knowledge Management Leadership: Directed and managed a team of 10 coordinators, establishing critical
work procedures, providing supervision, and driving professional development.
Process & Content Optimization: Drove content development, optimization, and phasing for target audiences,
ensuring accessibility across all service branches.
Analytical Reporting & Interfaces: Provided real-time reports and counseling to clients, and fostered
relationships with technical and administrative units for project collaboratio
2020Resource Recruitment Center,
"Pithon Lev" Organization 2020
Shift Manager
Shift & Operations Management: Oversaw general shift operations, developed procedures, enforced
discipline, and managed equipment/facilities.
Performance Excellence: Conducted periodical feedback, organized performance-based contests, and
managed back-office reporting (donations, IT issue resolution)
2019-2021Hertz – International Car Rental Brand 2011-2019
Reservations Center Supervisor (2015-2019)
Supervisory Management: Led shift operations and agent support, responsible for traffic oversight, assigning
leads, and providing professional accompanying and training.
CRM & IT Interface: Supported the CRM implementation project (testing, monitoring, feature requests) and
opened/followed up on internal IT tickets.
Customer Relations: Managed VIP clients and manager calls, offering emergency support and handling
debt/refund interfaces with financ
A highly capable professional with extensive experience in team leadership, process development, and
operational management. Excels in analysis, reporting, and team oversight, demonstrating resilience
under stress and effective teamwork. I am actively studying Penetration Testing (PT) within the Cyber
Security field, through which I have already acquired foundational technical knowledge in networking,
Python, and Linux to expand my technical skillset. Seeking a challenging position to leverage this
combination of management discipline, service expertise, and technical foundation
