32
זכר
רווק
****
מלאה
מיידית
תיכונית, מקצועית
עברית
אנגלית
רכב פרטי – רישיון ב'
רכב פרטי
מקיף יא בית ספר ראשונים
השכלה
דיפלומה
2022 Customer Success Management Bootcamp, Jolt
● An immersive Bootcamp that provides the tools, knowledge, terminology, and methodology of a Customer Success role in the high-tech industry.
● The course is taught and built by industry professionals in leading startups and scaleups across the globe.
2022 Customer Success Management \ Business Development and B2B Course, Udemy
● BD&B2B Sales for start-ups, Patrick Dang
● BD for Start-ups & Tech, Scott Britton
● Customer Success Manager - ‘’Fundamentals to your CSM career’’, Gustavo Escobar Enriquez
2020 NLP Practitioner Course, Results College
● A Method of influencing the way people think and behave through language and other means of communication.
2021 I-TEM Journalist Course
● The course is designed to provide tools and skills to those seeking to engage in a variety of journalistic channels while learning and experiencing doing appropriate to the various media channels: written journalism, Internet, radio, and television.
●
שירות צבאי
2013 - 2016 Security Chief, Unit NASA, IDF - Firing range 24.
ניסיון תעסוקתי
2021 - 3.2022 Customer Success Manager, MSN
● Performed high customer retention and set new appointments with them (average 6 meetings a day); Daily communication with clients
● Achieved annual revenue of more than 2 Million ILS from signed contracts.
● Negotiated on behalf of clients to broker deals.
● Coordinated meetings with team members to set targets once a week.
● Part of the creative team in charge of improving and increasing awareness on social media (Facebook, company website, Taboola)
● Worked on different projects at the same time, with a team, and separately.
● Connect people between the different various professionals (Onboarding, ongoing, ect.)
2018 - 2021 Customer Success Manager / Sales, Mebereshit America Israel
● Team Leader-led and trained 10-15 people and educate them on how to provide the best from the active CRM software in the company.
● Responsible for achieving company KPIs
● Responsible for performing initial call-up and collecting KYC - customer past, future goals, financial situation, and personal life.
● Convert inbound leads to paying customers by purchasing the company courses
● Recruiting - Test candidates, and decide with the company managers team who finish the tutorial and fit for the company.
● Provides troubleshooting assistance for users regarding logging in
● Managing small teams
● Educate company salespeople and customers on the value of our product
● Multi-tasking - the ability to manage different accounts at different stages in the life cycle
● 3 years of experience as a Customer Success Manager.
● Customer Success Management Bootcamp - in which I gained knowledge, terminology, and methodology of a Customer Success role in the high-tech industry.
● 3 Customer Success manager Courses: B2B Sales for start-ups & Tech
● Vast experience in guiding, training, and building educational content for customers about the value of the company products and services
● Experienced in performing high customer retention.
● Achieved annual revenue of more than 2 Million ILS from signed contracts.
● Strong multitasking ability - managed various projects at the same time
● Team leader - managed and trained a team of up to 15 people
● Vast negotiation experience - communication, persuasion, planning, strategizing, and cooperating.
● Skilled in CRM - Pipedrive, Power link, BMBY, Monday, MS Office - Word, Powerpoint.
● Passionate about developing business & customer relationships, collaborations, and long-term partnerships.
● Excellent communication skills - Hebrew and English, both written and verbal.
