פרופיל תעסוקתי:

EDUCATION
See Security | Ramat Gan, Tel Aviv District
Management of communication networks and cyber security | 07/2020
A communication network management course that dealt with the following
assignments:
● MCSA Assignment: Manage servers and users using Active Directory and Group Policy
● CCNA assignment: Management of communication networks and use of various
protocols such as HSRP, OSPF, TCP IP to enable safe and stable network surfing
ניסיון תעסוקתי

Malam Team
IT PC Technician | 06/2022 - Present
● Performs onsite and offsite repair of personal computers, printers, scanners.
● Provides personal computer software application support and troubleshooting.
● Conducts end user training on personal computer applications and network systems.
● Performs backup of user and system files essential to daily operations and disaster
recovery.
● Participates in network upgrades and system rollouts
ONE technological solutions and software
Helpdesk Support Engineer | 01/2022 - 05/2022
● Broke down and evaluated user problems, using test scripts, personal expertise and
probing questions.
● Patched software and installed new versions to eliminate security problems and
protect data.
● Monitored systems in operation and quickly troubleshot errors.
● Performed root cause analysis and general troubleshooting.
● Collaborated with outside departments to implement system-wide improvements.
● Followed up with clients to verify optimal customer satisfaction
● following support engagement and problem resolution.

הערות: