פרופיל תעסוקתי:

2023- Practical Data Science- Naya College.
- 2020: Data Analyst diploma- John Bryce.
- 2006 - 2009: Biotechnology studies- Bar Ilan University
שירות צבאי
Military Service: 1997- 2000, 8200 unit, Signals intelligence (SIGINT) Team leader / rank of sergeant.
ניסיון תעסוקתי
Professional Experience:
2021- Today- Odoro: Appointment managing system for doctors and clinics
Support Team Manager
- Managing day-to-day operations to ensure that all KPI/SLAs are met or exceeded.
- Accompanying large customers from the characterization phase through the entire period of product use.
- Increasing reference volume in digital channels by 20%.
- Professional training and assimilation of service and sales skills in the team.
- Hands- On technical product support.
- Ensured client satisfaction is maintained using client satisfaction surveys.
2006- 2019- Redwood International Sports: Advanced data from international sports events
2013-2019-Team Leader
- Managed and coordinated a staff of 40 employees.
- Building an annual work plan, setting measurable goals, and ongoing control over the quality of work
and schedules.
- Collaborated with other team managers to consistently improve product.
- Built a team who were responsible for integrating data from various teams into a new product.
- Increasing workload by up to 50%, mainly by reducing analysis time and integrating data from
external sources using complex SQL queries.
- Prioritizing weekly workflow.
- Hands-On Data cleansing and analysis from External sources using complex SQL queries.
2008- 2013- Operation Manager
- Implementation of HR programs and policies, aligned with business strategy and priorities.
- Maintaining effective communication channels and relationships with other managing teams across
the company.
- Analyze daily operational metrics to monitor operational efficiency and performance.
- Track data quality issues and provide metrics reporting on progress to management.
- People management including setting goals, appraisals, training and development.
- Manage the full recruitment life cycle including screening, selecting, hiring, and onboarding.
- Building an annual budget and asses performance against estimates.
- Building a new training program.
- Develop an effective front-line Leadership team of 6 shift managers and assist them with developing
their managerial skills and professionality.
2007- 2008- Project Manager
- A key player in a team that established a new measurement method from the idea stage to
the Data Collection department.
- Characterization of collection and measurement method of player performance.
- Performed as a key member of a project that successfully implemented the Characterization of a
data collection platform.
2006- 2007- Sports Analysis
- In-Depth and detailed teams and player's performance analysis

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