47
זכר
רווק
****
מלאה
מיידית
תואר ראשון
עברית
אנגלית
צרפתית
רכב פרטי – רישיון ב'
רכב פרטי
Touro College – Brooklyn, NY, USA
Bachelors of Science in Computer Science
שירות צבאי
2005 - 2019
Israeli Defense Forces, Armored Brigade – Reserve Duty
Certified Armored Personal Carrier Mechanic
Licensed Armored Personal Carrier Driver
ניסיון תעסוקתי
2022 - 2023
Rapid – Midtown Tel-Aviv, Israel
Technical Support Engineer
● Handled user tickets from the Rapid Hub using Zendesk. Tickets came from regular hub users as well as enterprise hub users.
● Joined weekly Product / Bug meetings to review and handle any new issues that was raised from our customers. We used ClickUp for logging and tracking Bugs and Feature Requests.
● Familiarized myself with all the product offerings that Rapid provided (Rapid Studio [previously known as Rapid API Hub] as well as Rapid for Mac [previously known as Paw]).
● Just like any other Support Role, I had to collect, manage, and see to conclusion any crisis. We used Slack to communicate urgent issues. The Rapid Deployment was Agile, and you could expect issues to arise when a deployment was done.2013 - 2022
WIX – Namal Tel-Aviv, Israel
Production / Onboarding Engineer
● Analyzed and escalated user complaints based on trends while prioritizing R&D's 'Must Fix' list.
● Educated new and senior employees on the WIX environment with training sessions that included complex materials such as Google Chrome Dev Tools, DNS, trace routes, remote log me in sessions…
● Built a team composed of students and full timers and trained them from the ground up to handle complex user cases.
● Handled multiple crisis situations, providing up to date information to WIX users through an internal forum
שירות צבאי
2005 - 2019
Israeli Defense Forces, Armored Brigade – Reserve Duty
Certified Armored Personal Carrier Mechanic
Licensed Armored Personal Carrier Driver
ניסיון תעסוקתי
2022 - 2023
Rapid – Midtown Tel-Aviv, Israel
Technical Support Engineer
● Handled user tickets from the Rapid Hub using Zendesk. Tickets came from regular hub users as well as enterprise hub users.
● Joined weekly Product / Bug meetings to review and handle any new issues that was raised from our customers. We used ClickUp for logging and tracking Bugs and Feature Requests.
● Familiarized myself with all the product offerings that Rapid provided (Rapid Studio [previously known as Rapid API Hub] as well as Rapid for Mac [previously known as Paw]).
● Just like any other Support Role, I had to collect, manage, and see to conclusion any crisis. We used Slack to communicate urgent issues. The Rapid Deployment was Agile, and you could expect issues to arise when a deployment was done.2013 - 2022
WIX – Namal Tel-Aviv, Israel
Production / Onboarding Engineer
● Analyzed and escalated user complaints based on trends while prioritizing R&D's 'Must Fix' list.
● Educated new and senior employees on the WIX environment with training sessions that included complex materials such as Google Chrome Dev Tools, DNS, trace routes, remote log me in sessions…
● Built a team composed of students and full timers and trained them from the ground up to handle complex user cases.
● Handled multiple crisis situations, providing up to date information to WIX users through an internal forum
אין פרטים זמינים
