פרופיל תעסוקתי:

EDUCATION
2022 - Feb 2025 Practical Engineer, Software Engineering, ORT Colleges, Tel-Aviv
Main Courses: FullStack development, Software Designing (Java), Python.
2013 - 2016 High School Diploma, Ort Holon
Major: Electronics & Computer Communications
שירות צבאי
2016 - 2019
Military Experience
2016 - 2019 System Technician - Israeli Air Force
• Debugging and performing comprehensive troubleshooting down to the component level.
• Execute, monitor, control and support system assembly, test procedures.
• Operation of means of control and observation, execution of a routine of treatments.
ניסיון תעסוקתי
WORK EXPERINCE
2023 - Today FullStack, NextDesign - Freelance , nextdesign.co.il
NextDesign is a platform for developing businesses websites, specializing in creating visually
appealing and functional business websites. Adept at collaborating with clients and cross-functional
teams to deliver innovative solutions that align with business objectives.
• Developed responsive frontend app with Next.js , TypeScript, HTML, CSS, JavaScript Tailwind,
ensuring scalability and performance
• implementing enhancements and patches for better performance and security.
2022 - Today IT Support Engineer & PMO , Ness Digital Engineering
Current Project: LeumIT Health Services
• Supervise the manual QA process for essential implementation documents, guaranteeing the
comprehensive capture and clarity of all responsibilities and assumptions.
• Use tools and troubleshooting techniques and exercise good judgment in decision-making in
order to routinely deliver exceptional customer support and overall experience at all times.
• Educate and assist other departments regarding systems, tools, processes, and customers’
requests resolution.
• Monitor and respond quickly and effectively to requests received through the IT ticketing
system.
2020 - 2021 Technical Support Engineer - Bezeq
• Investigate complicated customer complaints up to root cause solutions.
• Escalate, investigate, and resolve Tier 1\2 level customer queries.
• Act as a consultant and offers solutions for customers' problems.
• Build and maintain support tools and knowledge base.

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