פרופיל תעסוקתי:

Education
John bryce, 2019, Project management
Business management (Ono academic college), kiryat-ono, 2000-2003
השכלה

דיפלומה
ניהול פרוייקטים - John Bryce

שירות צבאי
1994 - 1997
Military Service
Israeli infantry – Nahal brigade 1994-1997
Squad commander of combat recruits
ניסיון תעסוקתי
2010 - 2024
Work Experience
2022- Today: MOBILEODT, Head of Customer Success
● Managed and led a team of 2 direct reports.
● Proactively operated as a point of contact and trusted advisor for Healthcare providers worldwide by
understanding their business requirements and providing effective solutions.
● Managed the entire customer lifecycle from presale to onboarding, technical implementation and ongoing
support.
● Created new workflows which resulted in an increase in process efficiency within the CS team.
● Worked closely with Sales on new opportunities. Delivered successful demos and POCs which resulted in
yearly revenue increase.
● Identified customers' pain points and shared feedback with cross-functional stakeholders in order to
influence product decisions and processes.
2019 - 2021: MOBILEODT, Support Manager
● Designed and implemented company wide processes such as SLA, work guidelines for tier 1&2 and
escalation process.
● Built strong, trusting and valued long term relationships with a large portfolio of customers, and provided
insights, consultation and growth opportunities.
● Resolving complex technical issues, troubleshooting and escalations.
2015 – 2018: iMDsoft, Customer Success Lead
● Managing E2E upsell projects – providing effort estimations, project timeline, implementation, and
integration in production environment, while building strong partnerships and keeping high customer
satisfaction.
● Establishing and leading new processes and methodologies cross- organization to maximize efficiency.
● Successfully implementing on-site software projects and achieving strategic business development KPIs.
2010 – 2015: iMDsoft, Support Specialist
● Managed tech support tickets, troubleshooting, researching and analyzing over 150 hospitals worldwide
24/7.
● Led extensive customer facing interaction to perform needs-analysis and prioritization.
● On-site complex product implementations in hospitals worldwide.
● Mentored partners to maximize technical performance which substantially reduced support queues.

הערות: