44
נקבה
רווקה
****
מלאה
*מיידית
שירות לקוחות פרונטלי בלבד*
*מחפשת כל תפקיד בינלאומי
שמצריך ידע מעולה בשפה האנגלית.
תיכונית, מקצועית
עברית
אנגלית
ערבית
אין פרטים זמינים
אין פרטים זמינים
Work Experience:
Jan 2022 – Present GDIT – DSC- Document Services Center – for the U.S Embassy
in Jerusalem & Branch Office, Tel Aviv
DSC Deputy Supervisor, for the U.S Visa Unit
• Support operation to undertake all passports, document services and
workplace tasks by the U.S Embassy & the courier companies.
• Manage and process all in & out mail at DSC, monitor the pick and pack
part, prepare and generate digital courier barcodes for each document for
delivery, create accurate manifest within the local system on daily basis.
• Implement and maintain document control procedures.
• Identify and correct any issues with document control procedures.
• Ensure accuracy, completeness, and integrity of documents.
• Coordinate with other departments to ensure document consistency and
accuracy.
• Coordinate with the Embassy’s LES emergency passports delivery within a
specific time frame.
• Create and maintain highest levels of customer confidence by providing a
flexible and responsive service.
• Take ownership for problems and ensure customer feedback and
complaints are dealt with efficiently, with support from senior management.
• Actively support the walk-in applicant’s environmental, consistency and
security policies.
• Support colleagues and work as a team in order to achieve the best results
for applicants and document delivery.
• Reporting issues as per procedure and escalating issues to senior
leadership.
• Undertake additional duties as requested by management.
2020 – 2022 Maccabi Pharm, Hashalom, Tel Aviv
Pharmaceutical Customer Service Representative
• Serves customers by selling pharmaceutical products and meeting
customer needs.
• Assist clients with existing accounts, obtains orders, and establishes
new accounts by planning and organizing daily work schedule to call on
existing or potential sales outlets and other trade factors.
• Submits orders by referring to price lists and product literature.
• Updating the Pharma system with accurate call details.
• Resolves customer complaints by investigating problems, developing
solutions, preparing reports, making recommendations to
management.
2019 – 2020 The Jaffa, a Luxury Collection Hotel, Tel Aviv
Front Desk / Receptionist
• Assigns guests to the proper rooms upon check-in.
• Answers customer queries via phone, online, or in person.
• Manages phone and online reservations and event bookings.
• Processes customer payments and verifies credit card information.
• Maintains accurate records of bookings and payments.
• Escalates more critical issues and concerns to supervisor or appropriate
teams.
2012 – 2018 Aero Handling Ltd. Lod, Tel Aviv
Ground Hostess / 2013 Promoted to Ground Hostess Supervisor
• Checking passengers in for flights into the airport terminal.
• Assist passengers with all enquiries, including lost or delayed baggage.
• Giving passengers up-to-date information on flights.
• Assist staff in carrying out security checks when the situation arises.
• Handle all the loading and uploading of passenger bags from the aircraft.
• Helping direct passengers on to and off the aircraft.
2012 – 2018 ISRAIR Airlines Ltd. Lod, Tel Aviv
Flight Attendant - Part Time under Aero Handling Ltd Company
• Participate in pre-flight briefings to discuss flight details, weather, and
service plans.
• Perform pre-flight safety checks.
• Prepare aircraft between flights, ensuring cabin areas meet cleanliness
standards.
• Ensure food, beverages, and other supplies are on board and sufficiently
stocked.
• Greet passengers, assists with prompt location of seat assignments, and
ensures all carry-on luggage and personal items are properly stowed in
overhead or under-seat storage.
• Provide instruction on safety/emergency procedures; demonstrates the
proper use of seat belts, oxygen masks, and flotation devices.
• Answer passenger questions about flight information (time, service, aircraft
details, weather, delays, etc.)
• Respond to any in-flight emergencies by providing necessary assistance to
passengers including administering emergency first aid and completing
reports on any injuries or incidents.
• Assist passengers with safe and efficient exit of the aircraft.
2009 – 2012 Alexander Suite Hotel, Tel Aviv
Receptionist & Front Desk Manager Assistant
• Assist Front Office Manager in all administrative tasks as assigned.
• Answer phones, greet customers, assist with check-in and check-out
procedures, and make reservations.
• Confirm staff schedules, assist with payroll procedures, and accurately
perform data-entry tasks.
• Resolve customer complaints and issues and represent our hotel brand
in a professional manner.
2006 – 2009 Sheraton Moriah, Tel Aviv
Front Desk / Receptionist
• Greet all guests and assist them with check-in and check-out.
• Maintain a positive attitude and friendly demeanor.
• Respond to all guest questions and requests.
• Answer and forward phone calls.
• Manage guest bookings and reservations.
• Assist with administrative and clerical tasks as needed.
Education:
2002 – 2003 Sight & Sound Academy of Tel Aviv
Computer Skills Certificate
Include - Word, PowerPoint, Outlook, and Excel
2002 – 2001 Tabeetha School - Ankori High School
Completed 12th grade High School
Major: Sociology and Psychology
Knowledge and Skills:
• Motivated with ‘’can do’’ attitude.
• Ability to work alone or collaboratively and daily as a part of a wider team.
• High level of customer focus – proactive approach to service and client satisfaction.
• Excellent communication skills.
• Excellent organizational skills.
• Posses critical eye in terms of accuracy.
• Able to judge accurately when issues should be escalated to senior managers.
