פרופיל תעסוקתי:

Operations Manager with extensive expertise in team leadership, process optimization, and global project
execution. Adept at managing multimillion-dollar budgets, enhancing system efficiency, and aligning cross-
functional teams to drive success in dynamic environments. Proven track record in employee development, client
relations, and driving cost-effective solutions.
Professional Experience:
2021-2024 Head of Operations | Oriient New Media LTD
Hassle free Indoor GPS (B2B Enterprise companies)
�� Established and led a new Field Operations department, managed a team of 12 employees across various
roles, reported directly to the CEO
�� Directed global operations in regions including Australia, USA, Europe, and UAE
�� Improved system performance by leading cross-functional projects and streamlining processes, reducing mapping
expenses by 20%
�� Oversaw system and apps maintenance, reported and monitored bugs, proposed new features and created
PRDs to verify efficient R&D investments
�� Managed an annual budget exceeding $1M, optimizing costs while maintaining service quality
�� Collaborated with Customer Success to align client needs with operational capabilities under tight deadlines
�� Led high-turnover teams with daily recruitment, training, and retention initiatives

2017-2021 Import Department Manager | ITL Product Testing LTD
�� Developed and managed the company’s Import division, including finances, operations, and team coordination
�� Led a team of 6 Engineers and 3 Technical Writers, ranked 1st by customers in employees satisfaction survey
�� Enhanced customer relations by fostering long-term partnerships and aligning services with client needs
�� Represented clients with regulatory authorities, ensuring compliance and facilitating seamless product imports
�� Managed technical documentation, ensuring accuracy and adherence to international regulations
2012-2017 Control Room Manager | Mei Avivim 2010 LTD – Waterworks Cooperation
�� Supervised citywide water facility operations, providing immediate responses to emergencies and optimizing
infrastructure performance
�� Streamlined recruitment and training processes, reducing onboarding time by 25%
�� Coordinated malfunction repairs by managing field teams and utilizing advanced computerized systems

2009-2012 Acting Control Room Manager | Meniv Rishon LTD – Waterworks Cooperation
2008-2009 Frontal Service Representative | Partner Communications Company LTD
Education:
2011-2013 MBA in Business Administration (Finance) | College of Management | Dean’s List
2009-2012 BA in Business Administration (Finance and IT) | College of Management | Graduated with Honors
Military Service: Operational Division Department Head Bureau Administrator, ICT Division, IDF (2004-2007)
Skills: Project Management: Jira, Monday, Trello, Confluence, Product Board, Looker
Technical Tools: MS Office Suite, Origami, E-government Unit, Swagger
Languages: Hebrew – Native | English – Fluent

הערות: