לא צויין
זכר
לא צויין
****
מלאה
מיחשוב חומרה
תיכונית
עברית
אנגלית
רכב פרטי – רישיון ב'
רכב פרטי
CORE SKILLS
• **Support & Networking**: Helpdesk, On-site support, TCP/IP, Active Directory, Remote
desktop, Incident resolution
• **Systems & Tools**: Windows, Linux, KeePass, SolarWinds, PRTG, Jira, Docker, Soti
Mobicontrol
• **Platforms**: AWS, Citrix, Microsoft Azure
• **Languages & DevOps**: Shell scripting, HTML/CSS, SQL
• **Soft Skills**: Team leadership, Time/stress management, Technical documentation
💼 PROFESSIONAL EXPERIENCE
• Akkodis – Helpdesk Technician (january 2023 – Mai 2025)
• Team leader (September 2024 – Mai 2025)
Marcq-en-Barœul, France | Jan 2023 – Mai 2025
- Technical support for multiple retail clients (e.g., Rouge-Gorge, Maje, Sandro)
- Issue resolution, sales data recovery (Media Transfer Player)
- Remote support for POS systems and PDAs (Zebra, Honeywell)
- Coordinating with vendors and reporting to client HQs
Key tools: BeyondTrust, Outlook, VNC, TCPOS, Dynamics AX, KeePass, Kiamo, ISILOG, WhatsUP Gold
• Israel Defense Forces – IT Team Leader
Israel | May 2021 – Sep 2022
- Managed 3 technicians, planned schedules, handled inventory and budget
- Performed hardware replacements, AD configurations, printer plotters repairs
- Communicated with high-ranking officers and prepared SOPs
- Managed setup of network cabinets and large-scale plotter printe
🎯 PROFILE
Experienced IT support technician with over 7 years in technical roles, including 4 years in the Israel
Defense Forces and nearly 3 years in a corporate helpdesk environment. Skilled in Windows and
Linux systems, networking, Active Directory, and end-user support. Organized, resourceful, and a
strong communicator with proven ability to resolve complex IT issues
