פרופיל תעסוקתי:

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🎯 Professional Summary
Reliable and motivated IT & Help Desk Specialist with over 4 years of hands-on experience supporting over 2,000 users in a large-scale technical environment. Proven ability to troubleshoot complex hardware and software issues, provide efficient support, and maintain high levels of service. Quick learner with excellent problem-solving skills, able to work effectively under pressure and independently.
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💼 Work Experience
Municipality of Kiryat Ata
IT Support Technician
📅 2021 – 2025
• Provided first and second-level technical support to municipal employees and departments.
• Maintained and troubleshooted hardware, network systems, and enterprise software.
• Ensured smooth IT operations for over 2,000 users across multiple branches.
• Coordinated with vendors and escalated issues to senior IT staff when necessary.
Rafael Advanced Defense Systems
Classified Truck Driver
📅 2020 – 2021
• Transported sensitive and classified materials securely within a high-security defense environment.
• Maintained strict compliance with safety, confidentiality, and military-grade transportation protocols.
• Demonstrated high reliability and discretion in classified operations.
Sami HaGadol – Fast Food Chain
Customer Service & Shift Manager
📅 2016 – 2020
• Managed daily operations, staff coordination, and customer satisfaction.
• Developed strong interpersonal and multitasking skills under high-pressure conditions.
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🎓 Education & Certifications
MCSE – Microsoft Certified Solutions Expert
John Bryce Training Institute | 📍 Israel
High School Diploma
12 Years of Formal Education | 📍 Israel
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🛠️ Technical Skills
• Windows Server & Client OS (support & troubleshooting)
• Active Directory, User Permissions & Group Policy
• Basic Networking (DNS, DHCP, TCP/IP)
• Hardware setup & software installation
• Remote Desktop Support & Ticketing Systems
• Fast problem-solving and support escalation handling
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🌐 Languages
• Hebrew – Native
• English – Fluent
• Turkish – Fluent
• Russian – Conversational

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