פרופיל תעסוקתי:

PROFILE:
Hard working, sociable, responsible, well-mannered. A quick-learner. Flexible in the ability to adapt to challenges when they arise and at the same time remaining aware of professional roles and boundaries. Able to work to tight deadlines.
WORK EXPERIENCE:

BACK OFFICE COORDINATOR, December 2024 -now (Maternity leave replacement)
Doona, Herzelia

• Managed end-to-end invoicing processes, ensuring timely and accurate customer billing.
• Monitored invoice status to confirm payments were received in line with agreed terms.
• Resolved billing issues and discrepancies to maintain smooth cash flow and strong client relationships.
• Verified customer orders and oversaw accounts-receivable activities to reduce outstanding balances.
• Coordinated with customers and finance teams to facilitate payment collection and reconciliation.
• Maintained precise financial records and prepared regular management reports to support decision-making.
ORDER FULFILMENT AND CUSTOMER SUCCESS REPRESANTATIVE, May 2021 – April 2024
Agilite, Holon
• Received and processed orders for Agilite products via CRM systems.
• Coordinated shipping of the products with the other Agilite departments in Israel and abroad.
• Consulted customers via email and phone.
• Resolved customer inquiries and issues.
• Collected customer feedback for product improvement.
• Collaborated with sales and marketing department for upsell opportunities.
• Answered chargebacks and disputes, issued refunds.

CUSTOMER SUPPORT REPRESENTATIVE, September 2016 – March 2020
G.B.G. Group Ltd, Netanya
• Answered incoming phone calls and emails from all over the world regarding existing accounts. Kept records of customer interactions, transactions, comments and complaints.
• Responded to questions and concerns about service and escalated calls accordingly, managed multiple customers simultaneously.
• Ensured customers were satisfied with every part of the following experience, from initial greeting through order completion.
• Provided basic technical support for customers.
FRONT RESEPTIONIST, April 2016 – August 2016
David Tower Hotel, Netanya
• Welcomed guests, answered queries of guests about various information and services of the hotel.
• Managed room reservations using a computerized reservations system.
• Ensured the guests were settled comfortably, made necessary adjustments if needed.
• Prepared bills, handled and processed checkouts, took payments.
TRANSLATOR, December 2010 – June 2014
ASKA Insurance Company, Donetsk, Ukraine
• Carried out translation of various documents such as insurance contracts, medical reports, damage reports, legal documentation.
• Conducted face-to-face translation, telephone interpreting, translated meetings and negotiations with foreign partners.
• Carried out secretarial obligations, including ordering plane tickets, booking hotels for business trips, gathering documents for submission to foreign embassies.
FREELANCE TRANSLATOR, November 2009 – September 2010
Expert Plus, Donetsk, Ukraine
• Working freelance for a translation agency providing translation and interpretation service to clients. Prepared subtitles for videos and online presentations.
EDUCATION:
Donetsk National University 2005 – 2010. Master degree in translation (English and German languages). Donetsk, Ukraine
LANGUAGES: Native Russian and Ukrainian, fluent English, near-fluent Hebrew, basic German.
CERTIFICATION: Web Campaign Manager 2020 (“Webschool”, course in digital marketing, Jerusalem).
OTHER EXPERIENCE:
• Computer coordinator at Maccabiah Games, one month project. 2017
• Camp stuff at children summer camp “Young Judaea” in Amherst, NH, USA. 2008

הערות: