פרופיל תעסוקתי:

CUSTOMER SUCCESS MANAGER
Highly experienced in various positions and industries,including Managing, Administrative and Sales positions.Fluent in multiple languages. Full military service in aclassified intelligence unit (8200). Collaborate with varietyof clients, in small and large companies, in the domestic andthe international markets.



WORK EXPERIENCE
2023 -2026 Present - Customer Success Manager, DRolls
• Managing a team of SDRs & researchers in development of customized strategies for multi-channel outreach in diverse markets.
• Fostering C level partnerships while implementing data driven engagement and retention strategies
• Implemented proactive strategies to retain clients and minimize churn, resulting in high client retention rates and sustained business relationships
2022-2023- Director of Sales and Marketing, Ace-Tech (Start-Up, Medical Device)
Serves as Ace-Tech's Business Representative, In charge of customer communication and customer related processes
• Perform market research
• Researching organizations and individuals online to identify new leads and potential new markets
• Handling customer's orders, customer surveys and feedback
2020-2022 - Executive Assistant, Palram 4U
• CEO's personal assistant, company's administrative manager
• Handling peripheral procurement, local market bookkeeping, finding new customers leads, social media maintenance (FB, Instagram, Pinterest) • Collaborating with all departments in the company
2018-2019 Country Manager, DFASS ISRAEL (provides duty-free services on EL-AL aircrafts)
• Managing the company in Israel, including customer service and IT, daily contact with the company's headquarters in the US - procurement, finance, marketing
• Producing the quarterly catalog "Fly&Buy", which is provided on the aircrafts • Managing transition to new handhelds for EL AL and conducting the US IT team visits to Israel
• Meetings with Israeli suppliers, dealing with senior executives from EL-AL and contact with suppliers from abroad, managing and monitoring orders

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