פרופיל תעסוקתי:

Industry and management professional
with specialization in information systems
and logistics. Brings proven experience in
leading technology projects, managing
teams, and characterizing complex
systems. Has proven ability in analyzing
data and building appropriate technology
solutions. Excels in working in dynamic
environments under pressure and
managing classified systems

Bachelor's Degree in Industry and
Management 2022-2025
Sapir Academic College Specialization in
Information Systems and Project
Management Final GPA: 90

Military Service
Command and Control Officer (Flight
Pilot) Air Force | 2018-2021
Command of ongoing activity in a
squadron with a fleet of 12 aircraft and
70 crew members.


Work Experience
Account Manager & Customer Success | Noya Com College Ltd. | 2025
Managed B2B and B2C customer accounts end-to-end, driving retention,
upsell opportunities, and high customer satisfaction

Led customer success initiatives: onboarding, ongoing support, issue
resolution, and relationship management with key accounts
Designed and implemented workflow automations (CRM/Zapier/Make) to
streamline processes, improve response times, and reduce churn

Operations Manager | Rafael| 2022-2025
Managed mission-critical, multi-user systems in a high-pressure
environment
Led incident handling, SLA compliance, and ensured operational
continuity
Worked cross-functionally with users, suppliers, and development
teams

Operations Manager in the Events and Bars | 2022-2024

Managed daily operations of active venues and events
Led teams, suppliers, inventory, and customer experience
Ensured service quality and target achievement


Logistics Operations Team Leader| Orsher Bail Bonds Ltd 2021-2022
Owned operations, logistics, and supply chain processes
Managed teams of 10–20 employees and operational KPIs
Optimized workflows using ERP and WMS systems

Field Sales & Customer Management | 2020–2022
Managed full sales cycle (B2C & B2B) from lead to close
Conducted needs analysis, negotiations, and customer retention
Consistently met sales targets

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